Last Updated: [Date]

At Sugar Rose, we want you to love what you ordered. If something isn’t quite right, we are here to help.

1. Return Period

You have 7 days from the date you receive your order to initiate a return. If [number] days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn and Unwashed: Items must show no signs of wear, makeup stains, or odors.
  • Tags Attached: All original tags must be attached.
  • Original Packaging: Items must be returned in their original packaging.

3. Non-Returnable Items

Certain items cannot be returned for hygiene or clearance reasons. These include:

  • Sale items marked as “Final Sale.”
  • Intimates, swimwear, or bodysuits (if the hygiene seal is broken).
  • Gift cards.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Email our support team at [Insert Support Email] with your Order Number and reason for return.
  2. We will provide you with a Return Authorization and the shipping address.
  3. Pack your items securely and include your packing slip or proof of purchase inside the package.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within [e.g., 5-10] business days.
  • Rejection: If the item is returned worn or damaged, we reserve the right to deny the refund and send the item back to you.

6. Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Defective/Wrong Item: If you received a defective or incorrect item, we will cover the return shipping costs.

7. Exchanges

We currently offer exchanges for the same item in a different size or color (subject to availability). If you need to exchange an item, please contact us at [Insert Support Email]. Alternatively, if you want a different product, please return your item for a refund and place a new order.

8. Damaged or Defective Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at [Insert Support Email] with photos of the issue so that we can evaluate the issue and make it right.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

  • Email: [Insert Email]
  • Phone: [Insert Phone Number]